Customer Service Agent (Gate & Ticketing)
Your Next Step in Newport News
Role Essentials
- Company: United Airlines
- Job Title: Customer Service Agent (Gig/Contract)
- Based in: Newport News, VA (our growing Newport News office)
- Career Level: Trainee.
- This Newport News-based role is an excellent opportunity for professionals skilled in Service Recovery.
- Our United Airlines team in Newport News, VA is growing.
- Benefit from working in Newport News, a key hub for the Airlines, Aviation, Customer Service, Hospitality, Entry Level, Travel, Passenger Support, Sales industry.
Salary and Benefits
- Salary: $44.8k-$67.2k/Year (approx. $26/Hour)
- Benefits: A competitive compensation package is offered.
- Flexible contract/gig opportunity in Newport News.
Position Scope
- Core objectives involve Service Recovery in Airlines, Aviation, Customer Service, Hospitality, Entry Level, Travel, Passenger Support, Sales.
Join United Airlines as a Customer Service Agent at our major hub in Denver (DEN). This is a fast-paced, 'frontline' 'service and support' role where you are the first and last point of contact for our passengers. This 'entry level' position is critical to our operation, and 'no experience' in airlines is required. About United Airlines: We are 'Good Leads The Way.' As a global airline, our ground team is essential to getting our flights out safely and on time. We are looking for 'customer-focused' problem-solvers who can handle pressure and provide 'compassionate' 'passenger assistance'. Your Role as a Customer Service Agent: You are a 'solutions expert' at the airport. You will work at the ticket counter, baggage service office, and boarding gates. Your main duties include checking in passengers, verifying documents, and selling ancillary services like seat upgrades and baggage fees. A key part of your job is 'service recovery'—proactively re-booking passengers during delays or cancellations. Your Day-to-Day: This is a 24/7 operation. Your schedule is based on seniority, so 'entry level' team members must be available for any shift, including early 'day shift' (4 AM start), 'night shift' (11 PM finish), and all 'weekend' and holiday assignments. You will be on your feet for your entire shift, multitasking between our check-in system and a steady line of passengers. Training & Onboarding: We provide comprehensive paid training on-site at DEN. You will learn all our operational software, 'service recovery' procedures, and how to provide 'operational support' to the ramp and flight crews. Career & Compensation: United offers a competitive hourly wage, with an estimated annual base from $40,000 to $60,000 (plus overtime and sales incentives). We offer a comprehensive benefits package, including medical/dental/vision, a 401(k) with company match, profit sharing, and outstanding global travel privileges.
Frequently Asked Questions
How much does the Customer Service Agent position pay at United Airlines?
This role offers a pay range of $44,800 - $67,200. Actual compensation may vary based on experience, shift, and location within Newport News.
Where is this Customer Service Agent job located?
This position is based in Newport News, VA. United Airlines has facilities throughout the region, but this specific opening is in Newport News.
Do I need prior experience to apply for this Customer Service Agent job?
No prior experience is required. United Airlines provides all necessary training for new hires. This is an entry-level opportunity open to candidates from all backgrounds.
What are the overnight shift hours?
Overnight shifts at United Airlines in Newport News typically run from approximately 6:00 PM to 4:30 AM, though exact times may vary by facility. Night shift roles often come with shift differential pay on top of the base rate.
What benefits does United Airlines offer for this position?
United Airlines provides comprehensive benefits starting Day 1, which may include medical, dental, and vision coverage, 401(k) with company match, paid time off, and employee assistance programs.
Are weekend-only schedules available for this position?
United Airlines offers various scheduling options including weekend shifts. Weekend schedules may come with additional premium pay. Check with the hiring team for current availability in Newport News.
